TERMS AND CONDITIONS FOR THE SALE OF GOODS

Acceptance of your order is on the understanding that you have read, understood and agree to the terms and conditions detailed below. Each order for goods by the customer from WINDOWSHELF.co.uk shall be deemed to be an offer by the customer to buy goods subject to these conditions. If you require further clarification please contact us.

APPLICATION OF TERMS

These terms and conditions apply to all orders placed with WINDOWSHELF.co.uk. No order placed by the customer shall be deemed to be accepted by WINDOWSHELF.co.uk until a written acknowledgement of order is issued by The Company. The customer shall ensure that the terms of its order and any applicable specification are complete and accurate.

PRICES AND PAYMENT

WINDOWSHELF.co.uk reserves the right to revise prices and specifications at any time without notice. However, we will not increase a price which has been confirmed in a written order acknowledgement. If a product (or products) is listed incorrectly due to error or omission we have the right to refuse or cancel any orders placed. We will not accept any order until full payment is received when we will confirm acceptance of your order in a written order acknowledgment sent by e-mail or post. Whether or not you receive an e-mail, our acceptance of your order will create a legally binding contract between us. Items are subject to availability. We reserve the right not to supply customers at our discretion. Delivery charges are an additional cost and clearly displayed on our website and in your shopping basket at the time of placing your order. Prices and delivery charges displayed are valid and effective only for deliveries mainland United Kingdom.

CREDIT AND DEBIT CARD PAYMENTS

All prices are shown in British Pounds Sterling and include VAT. All major credit and debit cards are accepted via our website or over the telephone. No additional transaction fees will be charged. The total amount you pay is the same, regardless of the payment method. The merchant name ‘WINDOWSHELF.co.uk' or ‘WINDOWSHELF’ will appear on your credit/debit card statement.

SPECIFICATION AND COLOUR

Photographic images on our site depicting the colour of timber components are for guidance only and colour representation will depend upon the equipment being used to view the images. Images on our site will not form part of the contract and this is not a sale by sample.

CANCELLATIONS

We observe the terms of the Consumer Protection (Distance Selling) Regulations 2000 (Distance Selling Regulations). However, for the avoidance of doubt, cancellation rights are not applicable to any products that have been custom cut to fit.

You are entitled to cancel the contract within seven working days after receiving the goods. If you intend to cancel the contract, you must inform us in writing that you intend to do so. If the contract is cancelled, you will be responsible for returning the goods to us (together with the original packaging) at your own expense. You are under a statutory duty to take reasonable care of the goods throughout the period of cancellation and return the goods in the same state as received.

RETURNS AND REFUNDS

If any product is delivered in error through the fault of WINDOWSHELF.co.uk, we will collect the incorrect items and replace them with the correct products as soon as possible.

In the event that the customer falls outside the scope of the Distance Selling Regulations (dealing as a business or ordering bespoke goods), replacing shelves if incorrect due to an error made by the customer is left to the absolute discretion of WINDOWSHELF.co.uk. If it is agreed to replace a product/s, the customer will be charged a full collection and re-delivery fee plus a restock fee of 20%of the price of goods.

Goods must be returned to WINDOWSHELF.co.uk in their original packaging and received in the same perfect condition as at date of dispatch from the Company’s warehouse. Any credit will be determined following examination of the goods on their return.

We will always endeavour to deliver goods on time, as outlined on this website and confirmed in your order acknowledgment email. However, under no circumstances will we give a refund if your delivery is late for any reason. Deliveries must be thoroughly inspected immediately and any defects, damage or shortfalls must be reported to WINDOWSHELF.co.uk within 24 hours of the delivery. After this period The Company will not be held responsible for damaged or unsatisfactory goods.

We do not provide any form of compensation if your shelves are delivered damaged. If damaged and not satisfactory for use, we will replace them at the earliest possible convenient date.

We are not responsible for any losses incurred for late delivery.

RISK AND TITLE ON DELIVERY

All our products are delivered by a third-party courier company. In common with other courier companies they state that deliveries will only be unloaded by the driver to a convenient and accessible ground-floor location.

The courier’s delivery docket must always be signed for as ‘GOODS UNCHECKED’ or ‘GOODS UNEXAMINED’. If there is obvious damage to either the product OR the packaging, ‘GOODS DAMAGED’ should be noted on the courier’s delivery docket. Any shortfalls must be noted on the delivery docket as ‘ITEMS UNDELIVERED’.

In the event of 'contactless' delivery all goods must be thoroughly inspected as soon as possible and any defects, damage or shortfalls must be reported by written notice directly to WINDOWSHELF.co.uk by email within 24 hours of delivery. It should be noted that the risk in the goods is passed to you at the point and time of delivery and no claims with regard to carrier damaged items can be entertained by WINDOWSHELF.co.uk unless any such claims are made in writing within 24 hours of delivery. After this period, any damage will be deemed to have occurred after receipt of delivery. This does not affect your statutory rights as a consumer.

WINDOWSHELF.co.uk must be given a reasonable opportunity, after receiving the notice, to examine the goods. If requested by us you must return the goods to our place of business for inspection.

Orders will be delivered during normal working hours. Saturday deliveries may be possible by prior agreement and for an additional charge (please call us for details).Delivery dates and times specified by us are given in good faith but are approximate only.

Delay due to any circumstances shall not entitle the customer to cancel any order or refuse to accept delivery. We strongly advise against booking an installer (if one is required)until the goods have been delivered and inspected for damage. No compensation is provided in any way for late deliveries by either WINDOWSHELF.co.uk or the Courier Company concerned.

If no dates for delivery are specified, delivery shall be within a reasonable time (usually three to five working days). Updates on the progress and delivery of your order will be provided via electronic notifications.

If for any reason you fail to accept delivery of any of the goods when they are ready for delivery, or our couriers are unable to deliver the goods on time because you have not provided appropriate instructions, documents or authorisation, or if access to your property is not available to us:

(a) risk in the goods shall pass to you;

(b) the goods shall be deemed to have been delivered; and

(c) WINDOWSHELF.co.uk may store the goods until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance).

Following a failed delivery an alternative delivery date will be specified by WINDOWSHELF.co.uk or its Courier. If no alternative delivery date is specified, then redelivery shall be within a reasonable time (usually one to two working days).

If no one is present at the premises to accept or sign for the re-delivery then the full, unsubsidised cost of re-delivery will be charged to you before a further re-delivery can commence.

In the event that goods are to be returned to WINDOWSHELF.co.uk, all items must be repacked securely using the existing packaging, stored safely and made available for collection.

WINDOWSHELF.co.uk may deliver goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions of these terms and conditions. Each instalment shall be a separate contract and no cancellation or termination of any one contract relating to an instalment shall entitle you to repudiate or cancel any other contract or instalment.

GENERAL

WINDOWSHELF.co.uk shall not be liable where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, lock outs, strikes, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of The Company.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

JURISDICTION

All of the above terms and conditions shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.

ENTIRE AGREEMENT

The contract constitutes the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter.

Each party acknowledges that, in entering into the contract, it has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) (other than for breach of contract), as expressly provided in the contract.

Nothing in this condition shall limit or exclude any liability for fraud.